Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alterstandard.office@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alterstandard.office@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alterstandard.office@gmail.com.

Return and Refund Policy

All Alter Standard products are made to order via print-on-demand, especially for you.

1. EU Timelines - 14-Day Right of Withdrawal
You have 14 days to withdraw from your order for any reason. The 14-day timeline starts from the day you, or a third party you nominate, receives the last item in your order.

To exercise this right, you must notify us within the 14-day timeline. You can do it from your customer account.

Start a return or cancellation request here: https://shopify.com/69274021799/account
Or email: hello@alterstandard.com

2. How Long to Send Items Back
We operate returnless returns to reduce waste. You do not need to send the item back. You can keep, donate, or responsibly dispose of it. If a return shipment is required by law, you have an additional 14 days from the day you notified us to send it.

3. Refund Terms
We will issue your refund within 14 days from the day we approve your request, or from the day we receive the returned goods or proof that you have sent them back, whichever is earlier. Refunds are made to the original payment method.
If you withdrew within the EU timeline, we will refund the product price and the standard outbound shipping cost. Express shipping upgrades are not refunded. No return shipping fee is charged because no return shipment is required.

4. Cancellations
You can cancel your order until the order is fulfilled. If production has not started with Printful / Gelato, we will cancel and refund in full.

5. Damaged, Defective or Wrong Item
Please contact us within 14 days of delivery with photos. We will offer a free replacement or refund. You do not need to return the faulty item.

6. Exemptions
The right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized (for example, with your own text, photo, or design), or to sealed goods which were unsealed after delivery and are not suitable for return due to health or hygiene reasons. Alter Standard products are made with our own designs and are not personalized, so the right of withdrawal applies unless the item is unsealed hygiene product.

Contact: hello@alterstandard.com